Frequently Asked Questions

Hello! Welcome to the IAM SUPER FAQ page.

Below are a handful of frequently asked questions – if you can’t find your question or aren’t satisfied with an answer please drop us a mail to [email protected] and we’ll be right back.

A - Buy IAM SUPER FOOD

  • Where can I buy IAM SUPER FOOD products?

    You can buy online (right here) and add it to the magical shopping list and it might just magically turn up.

    For online – if you are a newbie to all this technology – Simply find the items you’d like to purchase, click the plus or cart button to add them to your cart. When you’re ready to purchase, click the checkout button on the top right of the screen and then follow the instructions.

    We are listed on Ocado and should be somewhere on Amazon too. Just drop us a note if you are struggling [email protected]

    For in-store – Our products are stocked in most supermarkets so check in your local stores down the canned SOUP, GRAIN and BEANS aisle. Drop us a note to check if your local store is stockist.

    For shopping list – if you are not the usual household shopper – get pestering them to add IAM SUPER FOOD products to the weekly shop.

  • Can I order overseas?

    Yes indeed, we can arrange international postage for you. Best thing to do is email us at [email protected] and we can arrange a quote. We can take cards or send you a clever email invoice to complete payment details for in any currency.

B - Product

  • Are IAM SUPER FOOD products gluten free?

    Three of our SOUPs are Gluten free – the Pulled Pork and Jalapeno, Peppered Beef and Superbeans and the Supergreens (not the Chicken one),  and whilst there is no Gluten in our BEANS we have been advised that the factory does handle Gluten so I’m afraid we cannot guarantee the products 100% don’t contain them – annoying I know and we are working on making this clearer. Please read the information on the back of pack for more information.

  • Are your IAM SUPER products suitable for Vegetarians and/or Vegans?

    Our Vegetarian products are as follows: IAM SOUPER Soups – Supergreens Soup. IAM SUPER GRAINS – Quinoa mixed pepper and lentil, Bulgur wheat chickpea and chive, and Spelt borlotti bean and mint. IAM SUPER BEANS – British style original.

    Vegan – friendly

    Our range is made in factories that handle animal-derived products, which is why our packaging has to warn of the possibility of allergen content, however the following products’ ingredients are vegan-friendly: IAM SUPER GRAINS – Quinoa mixed pepper and lentil, Bulgur wheat chickpea and chive, and Spelt borlotti bean and mint. IAM SUPER BEANS – British style original

    If you are avoiding meats, eggs or dairy please check the ingredients on the packaging or on the product information pages of this website. We have tried to highlight products which are suitable for vegetarians and vegans.

  • Does IAM SUPER contain allergens like Nuts or Dairy?

    Naturally we are very careful to list out all possible allergens on the back of our packs. Please check the product information on the product pages before you buy from us if you have issues with Allergens. A number of our recipes are dairy and nut free, however there may be nuts in the factory where our products are made.

     

    If you just not sure drop us an email at [email protected]

  • You talk a lot about protein? Why is this so important?

    We are not sure that many people really understand what Protein is or does but most people have heard it’s a good thing – especially in the morning after an 8 hour snooze.

    What we do know is that the right protein can be pretty useful. Here’s just a few of the benefits that we know of:

    1. Makes you feel fuller for longer
    2. Helps manage your weight by filling you up
    3. Helps improve your mood
    4. Stabilises Blood sugar levels
    5. Promotes healthy brain function and learning
    6. Helps maintain strong bones and muscles
    7. Promotes a healthy heart
    8. Slows aging and promotes longevity
    9. Helps you pick the winning lottery numbers

    Clever stuff that Protein!

C - Environment

  • What does long life packaging mean?

    We use clever technology when packaging our products. The materials that we use, preserve the product in the original condition without the need for preservatives or additives for extending shelf life. Whilst they will not necessarily taste exactly like mum’s home cooking – we think they are pretty close.

  • Can I recycle the packaging from IAM SUPER product range?

    Yes – all our packaging is recyclable. The plastic pouches can be put out in the plastics recycling bin and our Tetra Pak cartons also have an end of life home too (they are collected for recycling in most Local Authority areas across the UK. Check out locations on www.tetrapakrecycling.co.uk).

D - Online Help

  • Where’s my order?

    We should usually be able to get UK deliveries out within a maximum of 2 days (except weekends and public holidays). If you are worried about it’s whereabouts drop us a line at [email protected] or call us on 01349 865505.

  • Do I need to sign up to buy?

    Nope, you can check-out as a guest. But you can register to make the checkout process much more streamlined as well as being the first to receive the latest offers from IAM SUPER FOOD. We will not share your information with anyone else – and that we promise (we know how annoying that can be).

  • I have forgotten my password or username, now what?

    Click on the link for “forgot password?” and follow the on-screen instructions. If you have problems just email us at [email protected]

  • What methods of payment are accepted?

    We accept all manner of trades, bribes and deals. We also take all major credit and debit cards as well as Paypal.